FAQs / Help
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When is SantaLand at CH Chemists open?
SantaLand at CH Chemists will be open selected dates from the 25th November 2017 until 24th December 2017. Please refer to our website www.chtralee.com for exact dates and times.
How can I buy tickets for SantaLand at CH Chemists
To ensure that you get your preference of date and time, we strongly recommend that you book your tickets as early as possible online at www.chchemists.com/santa, instore, or via telephone on 066 7121331.
How much are tickets?
Ticket prices vary depending on how many children and adults are included on each ticket. Please visit www.chtralee.com for precise ticket information.
If I cannot book my tickets online what can I do?
Please call 0667121331 or pop instore. All tickets need to be paid in full at the time of booking.
Can I book a ticket and then pay on the day?
Due to demand all tickets have to be paid for in full at the time of booking.
Can I purchase tickets on the day?
Yes, you can buy tickets when you arrive at SantaLand, but these are subject to availability and some slots may already be booked out. In order to avoid disappointment we strongly advise that you check availability in advance on our website www.chtralee.com.
Can I change my tickets to a different time or date.
Once purchased, all tickets are non-exchangeable, non-transferable and non-refundable.
How do I get my ticket?
E-tickets will be automatically emailed to the email address provided at time of booking. Please check your Spam Folder if you have not received your e-ticket. These tickets should then be printed and brought along to the event – or alternatively bring your smart phone and we can scan from this.
What should I do if I haven’t received my tickets?
If you have booked tickets for SantaLand through our website but have not received them or cannot print your e-ticket confirmation, please call us on 0667121331.
What does my SantaLand ticket include?
Tickets for SantaLand at CH Chemists include:
Meet Elfie Elf and the Ice Princess and journey through the Enchanted Forest in the North Pole, right to Santas Cabin. Each visit includes a gift for each child and a group photograph.
Please arrive no more than 10 minutes before your allocated booking time. Please do not arrive more than 10 minutes before as the waiting area will be full and we will ask you to wait until the time printed on your ticket.
Your SantaLand visit will take place anytime within the half hour slot allocated to you. There will be up to four other groups booked in at the same time. Each group are taken through SantaLand individually.
On arrival at SantaLand – you will be greeted by one of Santas elves who will check your ticket and welcome you to the experience.
In the case of unforeseen circumstances please allow for 30 minutes delay during peak times.
Can I take a photo with Santa?
Yes we encourage you to take photos along the journey and with Santa. As part of your SantaLand ticket a designated photo elf will take a group photo which will be placed in a keepsake mount.
Can I bring buggies?
We have limited space for buggies here at SantaLand at CH Chemists. All buggies need to be left in the waiting area during the SantaLand experience.
Can children visit SantaLand experience on their own?
At SantaLand at CH Chemists we class a child as being aged 12 years of age or under and all children must be must be accompanied by a responsible adult (over 18 years of age) at all times. Children will not be admitted to the event unless accompanied by an adult. Whilst at the experience – children must remain under the supervision of an adult at all times. Our SantaLand managers reserve the right to determine the ratio of adults in relation to children required for adequate supervision.
I think I may have lost something during my visit to SantaLand, what should I do?
For all lost property queries please email firstname.lastname@example.org or call 0667121331 ext 0.
Do you cater for people with special needs?
SantaLand at CH Chemists is fully wheelchair accessible. For all other special needs please contact email@example.com or call 0667121331.
Is my teenager allowed to visit Santa also with the family?
Yes, your teenager may visit Santa. There are two options available.
The first option is that your teenager would go as an additional adult for €5 extra or a one of the included Adults in the general package being booked.
The second option would be if your teenager wanted to visit Santa & receive a gift, you would pay the additional child charge or book an extra child as part of your ticket package.